DELIVERY & RETURNS
We endeavour to deliver the majority of orders within 7 - 14 days of confirmation; fabric and wallpaper orders will often be fulfilled within 7 days of confirmation.
|BASKET SPEND||DELIVERY CHARGE (incl. VAT)|
|£99.99 or less||£12|
|£100 - £199.99||£18|
|£200 - £299.99||£24|
|£300 - £399.99||£30|
Delivery dates are dependent upon stock availability and manufacturer lead times. Once we have received and processed your order, we will email you with confirmation and a provisional delivery date by the end of the next working day.
This date should be taken as only a guide -- due to unforeseen circumstances, timing and dates can change. We will keep you informed at all times.
You will be notified as soon as a delivery date and time has been confirmed by our courier services. Certain items may require special arrangements for delivery, at which point we will contact you.
Should you be unable to receive a delivery we have already booked, please notify us as soon as possible and we will do our best to make rearrangements. Please be aware that this may incur extra costs.
Unfortunately we are currently unable to offer delivery outside of the UK mainland.
Delivery charges are calculated by basket spend and will be confirmed before final checkout.
For enquiries about our delivery policy, please contact us. If you are contacting us in relation to an order you have placed, please email us at firstname.lastname@example.org or call us on 01905 754040 with your order details at hand so we can help you as quickly as possible.
RETURNS & REFUNDS
If you have received your order but no longer want it, please notify us within 7 days of receipt of your intention to return your order, by email at email@example.com or call us on 01905 754040, upon which a returns form will be issued.
All unwanted items to be returned must be unused and in their original packaging. Unwanted items must reach us within 28 days of receipt at the customer’s expense. We will notify you once we have received your items and are processing your return.
Unfortunately we cannot offer refunds on delivery charges for unwanted items.
If an item you have received is damaged, please contact us within 2 working days of receipt of your goods. We will issue you with a returns form and prepaid postage label to be printed and attached to the returned goods, which must then be taken to your local Post Office. Damaged or faulty items must be returned before a replacement can be issued.
Please ensure returns are packed and labelled carefully to ensure they are not lost or damaged in transit, for which we are not responsible.
In all instances, please obtain proof of postage.
Items can be returned to our showroom at no extra cost; however, you will be required to provide a completed returns form before a refund or exchange can be given.
For bulky or heavy items, please call us to confirm carriage or delivery options. All delivery costs will be deducted from your refund.
As they are cut to order, orders of fabric and wallpaper cannot be refunded.
Grays of Worcester does not issue refunds for the following:
- Unwanted items returned after 28 days
- Items without a completed returns form
- Damaged items we are not notified of within 2 days of receipt
- All bespoke and made-to-measure goods
- Any orders of fabric or wallpaper (unless unfit for purpose)
- Gift vouchers
This does not affect your statutory rights.